Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What materials are used in Hug Rug products?
Our rugs are crafted from high-quality, sustainable materials including organic cotton, recycled polyester, and premium wool blends to ensure both durability and a soft feel underfoot.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your rug sooner.
What is your return policy?
We offer a 30-day 'Love Your Rug' guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, provided it is in its original condition.
Are Hug Rugs easy to clean?
Yes! Most of our rugs feature a spill-resistant coating and can be spot-cleaned with mild detergent. Our lightweight collection is also machine-washable for your convenience.
Do I need a rug pad?
While our rugs feature a non-slip backing, we recommend a rug pad for extra cushioning and to extend the life of your rug on hardwood or tile surfaces.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our delivery options to more countries in the near future.